Refund policy

Nemeshoperfumes – U.S. Return and Refund Policy

Scope and Intent

This Return and Refund Policy applies to all purchases made through www.nemeshoperfumes.com within the United States.

 

 

Contact Information

 


For questions about returns or refunds, please contact our customer service team:

 

  • 📧 Email: sales@nemeshoperfumes.com

  • 📞 Phone: +1 (786) 444-7733

  • 📍 Address: 7220 NW 31st St, Miami, FL 33122

 

 

 

 

Return Window

 


Customers in the U.S. have 30 days from receipt of their order to initiate a return.

 

 

Return Instructions

 

 

  1. Notify Us: Contact sales@nemeshoperfumes.com or send a WhatsApp text to +1 (786) 444-7733 with your order number and reason for return.

  2. Receive Authorization: Our team will provide a Return Merchandise Authorization (RMA) form. Include this form in your package.

  3. Packaging: Safely pack the item in its original packaging with all labels and tags intact.

  4. Shipping Label: Download and print the return label provided by our team.

 

 

Return Costs

 

 

  • Defective Products: No cost to the customer. Applies if the product is incorrect, damaged by the carrier, or defective.

  • Customer Remorse (Change of Mind): Full return shipping cost is the customer’s responsibility and will be deducted from the final refund after inspection.

 

 

 

Return and Refund Conditions

 


To qualify for a refund:

 

  • Returned within 30 days of receipt.

  • Item must be completely sealed, unopened, and in original packaging with no signs of damage, tampering, or use.

  • Must include all original packing materials, tags, gifts, and blank warranty cards.

  • For sets or gift boxes, all items must be present and in perfect condition.

  • If your purchase included a free gift, it must be returned in perfect condition to receive a full refund.

  • Nemeshoperfumes is not responsible for lost or damaged return shipments.

 


Refunds will be denied if:

 

  • Packaging or seals are opened/tampered with.

  • The product shows signs of usage, misuse, or modification.

  • Items or packaging components are missing.

 

 

 

 

Product Responsibility

 


Nemeshoperfumes is not the manufacturer and cannot be held responsible for allergic reactions or sensitivities. Customers are responsible for reviewing ingredient lists (available via manufacturers) before purchase or use. By buying from us, you acknowledge you’ve reviewed the product details and assume responsibility for your own use.

 

 

Exchanges

 


Nemeshoperfumes does not offer exchanges. If you need a different item, please return the original product (following the process above) and place a new order.

 

 

 

Additional Return Scenarios

 

 

  • Incorrect Address: If a package is returned due to an incomplete or wrong address provided by the customer, no refund will be issued.

  • Defective Goods: Contact us immediately. Return shipping costs are covered, and you’ll receive a replacement or refund.

  • Damaged Goods: Send photos within 72 hours of receipt. Do not discard the item until our team has assessed it.

  • Incorrect Product Received: Contact us to arrange a return and receive the correct product.

  • Product Never Arrived: Contact us so we can investigate with the carrier. If unresolved, we will issue a refund or replacement.

  • Cancellation After Shipment: Orders can only be canceled before shipping. Once shipped, follow the return process.

 

 

 

 

Restocking Fee

 


A 20% restocking fee applies to all returns. This fee covers inspection, processing, and restocking costs and will be deducted from your refund, along with any applicable shipping charges.

 

 

 

Timelines

 

 

  • Report Returns: Within 30 days of receipt.

  • Inspection: 1–2 business days after your package arrives at our warehouse.

  • Refund Processing: Up to 14 days after approval.

  • Refund Method: Issued to the original payment method.

 

 

Return Address

 


Send all returns to:

📍 Nemeshoperfumes

7220 NW 31st St

Miami, FL 33122, USA


Legal Rights

 


This policy does not affect your statutory rights under U.S. law.